Deep Chill
Deep Chill
Legal
Last updated: 12/05/2026
These Terms & Conditions apply to the hire of cold plunge equipment from Deep Chill.
Deep Chill provides a managed cold plunge rental service for private residential customers. By booking a Deep Chill subscription, completing a customer agreement form, accepting delivery, or using the equipment, you agree to these Terms.
Please read these Terms carefully before booking.
Deep Chill is a trading name of Franz Eifridt, a sole trader based in Horley, Surrey.
Deep Chill provides cold plunge equipment hire and maintenance services to private residential customers.
These Terms & Conditions apply to all Deep Chill enquiries, bookings, subscriptions, deliveries, equipment hire, maintenance visits and collections.
Deep Chill provides cold plunge equipment for home use. This includes:
The service is for private residential use only.
The equipment must not be used for commercial purposes, events, classes, paid sessions, shared facilities, or by the general public unless agreed in writing by Deep Chill.
Deep Chill operates on a monthly subscription basis.
The standard monthly subscription price is £180 per month.
An introductory launch price of £160 per month may be offered for early customers. This launch price is available for a limited time and may be withdrawn for new customers at any time.
The minimum hire period is 2 months, unless otherwise agreed in writing by Deep Chill.
After the minimum hire period, the subscription continues on a rolling monthly basis until cancelled in line with these Terms.
The customer may be asked to complete a customer agreement form before delivery. This form confirms the customer’s booking details, installation requirements, and acceptance of these Terms.
Subscription fees are payable monthly in advance.
Payment must be set up by Direct Debit using the secure payment link provided by Deep Chill before delivery and installation.
The booking is not confirmed until the customer agreement form has been completed and the Direct Debit has been set up.
The customer is responsible for ensuring that the Direct Debit remains active and that payments can be collected when due.
No deposit is currently required. However, the customer remains responsible for any loss, theft, damage, missing parts, misuse, or unreasonable wear and tear while the equipment is at their property.
The monthly subscription does not include the cost of electricity used to run the chiller. Electricity costs remain the customer’s responsibility.
If payment is late, missed, cancelled, or the Direct Debit is not active, Deep Chill may suspend the service, arrange collection of the equipment, and recover any outstanding amounts owed.
Before delivery, the customer must confirm that the property is suitable for installation.
The customer must have:
Deep Chill may ask for photographs or further information before confirming a booking.
If the property is found to be unsuitable on delivery day, Deep Chill may refuse installation. A failed delivery or call-out charge may apply.
The chiller requires a safe and suitable outdoor power supply.
The customer is responsible for ensuring the outdoor power supply is safe, weather-appropriate, and suitable for use with outdoor electrical equipment.
Extension leads must not be used unless agreed by Deep Chill.
The customer must not tamper with, alter, repair, open, or modify the chiller, plug, cable, hoses, fittings, or any other part of the equipment.
Any electrical concerns must be reported to Deep Chill immediately, and the equipment must not be used until Deep Chill confirms it is safe to do so.
All equipment supplied remains the property of Deep Chill at all times.
The customer must not:
The equipment must remain at the agreed installation address unless Deep Chill gives written permission.
The customer agrees to:
The customer must not allow anyone under the age of 18 to use the equipment without direct adult supervision.
The customer is responsible for any damage, loss, theft, missing parts, or misuse of the equipment while it is at their property, except for fair wear and tear.
Deep Chill may charge the customer for repair, replacement, recovery, cleaning, or collection costs where damage, loss, theft, misuse, or missing equipment has occurred.
This may include, but is not limited to:
Cold water immersion carries risks and may not be suitable for everyone.
The customer is responsible for ensuring that they and all users are medically suitable to use the equipment.
Deep Chill strongly recommends that users seek medical advice before using cold water immersion, especially if they:
Users should enter the water slowly, avoid staying in too long, and stop immediately if they feel unwell, dizzy, faint, breathless, numb, confused, or uncomfortable.
The equipment is used at the customer’s own risk, except where Deep Chill is legally responsible.
Nothing in these Terms limits Deep Chill’s liability for death or personal injury caused by its negligence.
Deep Chill will carry out regular maintenance visits, normally every 10–14 days.
Maintenance may include checking the equipment, refreshing or treating the water, checking filters, and general service checks.
The customer must provide safe and reasonable access to the equipment for maintenance visits.
If access is not available, Deep Chill will try to rearrange the visit. Repeated failure to provide access may result in additional charges, suspension of the service, or termination of the agreement.
Deep Chill will carry out regular maintenance as part of the subscription.
However, the customer is responsible for keeping the water reasonably clean between maintenance visits.
The customer must not add any chemicals, oils, bath products, soaps, salts, dyes, or other substances to the water unless approved by Deep Chill.
The customer should avoid using the tub when wearing fake tan, heavy lotions, oils, makeup, or other products that may affect the water quality or equipment.
If the water becomes excessively dirty or contaminated due to misuse, Deep Chill may charge for additional cleaning, water replacement, or filter replacement.
The minimum hire period is 2 months.
After the minimum hire period, either party may cancel the subscription by giving 30 days’ written notice.
Notice should be sent by email to info@deepchill.co.uk.
Monthly fees are payable in advance and are not normally refunded once a hire month has started, except where required by law.
Deep Chill may terminate the agreement immediately if the customer:
When the subscription ends, the customer must allow Deep Chill to collect the equipment.
At the end of the hire period, Deep Chill will arrange collection of the equipment.
The customer must provide safe access for collection.
If Deep Chill is unable to collect the equipment because access is not provided, further subscription charges or call-out charges may apply until the equipment is collected.
The customer remains responsible for the equipment until it has been collected by Deep Chill.
If you book Deep Chill online, by phone, by email, or by another distance-selling method, you may have a legal right to cancel within 14 days of entering into the hire agreement.
If you wish to cancel before delivery and installation, please contact Deep Chill as soon as possible by emailing info@deepchill.co.uk.
If you ask Deep Chill to deliver, install, or begin providing the service during the 14-day cancellation period, you are making an express request for Deep Chill to begin the service before the cancellation period has ended.
If you then cancel within the 14-day cancellation period, you may be charged a reasonable amount for the service already provided up to the point of cancellation. This may include delivery, installation, collection, maintenance, hire time already used, or other reasonable costs already incurred.
Once the equipment has been delivered and installed, you must allow Deep Chill reasonable access to collect the equipment if you cancel.
This section does not affect your statutory rights.
Deep Chill is not responsible for:
To the fullest extent permitted by law, Deep Chill’s liability for any claim arising from the hire agreement is limited to the total subscription fees paid by the customer in the 3 months before the event giving rise to the claim.
Nothing in these Terms limits liability for death or personal injury caused by Deep Chill’s negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be limited.
Deep Chill may update these Terms from time to time.
Customers will be notified of any important changes.
Changes will not affect any rights already accrued under an existing agreement, unless required by law or agreed with the customer.
Deep Chill will collect and use customer information to manage enquiries, bookings, payments, delivery, maintenance, and customer communication.
Customer information will be handled in line with our Privacy Policy.
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales.
For questions about these Terms, please contact:
Deep Chill
Email: info@deepchill.co.uk
Website: deepchill.co.uk
Business correspondence address: Provided before booking.