Deep Chill
Deep Chill
Legal
Last updated: 11/07/2026
These Terms & Conditions apply to the hire of cold plunge equipment from Deep Chill by private residential customers.
Deep Chill provides a managed residential cold plunge rental service, including delivery, installation, equipment hire, scheduled maintenance and collection.
By booking a Deep Chill rental, completing a Customer Agreement Form, accepting delivery or installation, or using the equipment, you agree to these Terms.
These Terms should be read together with the Deep Chill Customer Agreement Form and the Deep Chill Residential Water Care & Safe Use Guide.
Nothing in these Terms affects your statutory rights as a consumer.
See also: Residential Water Care & Safe Use Guide · Commercial, Event & Production Equipment Terms · Commercial & Event Water Care Guide
Deep Chill is a trading name of Franz Eifridt, a sole trader based in Horley, Surrey.
Deep Chill provides cold plunge equipment hire and managed maintenance services to private residential customers.
The service normally includes:
The service is for private residential use only by the customer, their household and occasional personal guests.
The equipment must not be used for commercial purposes, paid sessions, classes, public events, shared facilities or business activities unless separately agreed in writing by Deep Chill.
Commercial and event arrangements are subject to separate Deep Chill Commercial & Event Equipment Terms.
Deep Chill normally operates on a monthly subscription basis.
The standard monthly subscription price is £180 per month unless a different price, partner rate or promotional arrangement has been agreed in writing.
The minimum hire period is normally 2 months unless otherwise agreed in writing.
After the minimum hire period, the subscription continues on a rolling monthly basis until cancelled in accordance with these Terms.
Subscription fees are payable monthly in advance, normally by Direct Debit.
The customer is responsible for keeping payment details up to date and ensuring payments are made when due.
No deposit is currently required. However, the customer remains responsible for loss, theft, missing equipment, misuse and damage beyond fair wear and tear while the equipment is in their possession or control.
The monthly subscription does not include the cost of electricity, water or additional visits required because of misuse, avoidable contamination, damage or failure to follow these Terms or the Residential Water Care Guide.
If payment is missed, cancelled or not received, Deep Chill may contact the customer, suspend the service, arrange collection, end the agreement and recover amounts properly due.
Before delivery, the customer may be required to:
The booking is not confirmed until the required booking steps have been completed.
The customer must provide, where applicable:
Deep Chill may refuse, postpone or change an installation if the proposed location, access, power, water, drainage or site conditions are unsuitable.
If delivery, installation, maintenance or collection cannot take place because agreed access or facilities were not available, Deep Chill may charge reasonable additional costs.
All equipment supplied by Deep Chill remains the property of Deep Chill at all times.
The customer must not, without Deep Chill’s permission:
If urgent action is needed to prevent injury or serious property damage, the customer may take reasonable steps to make the area safe and must contact Deep Chill as soon as possible.
The customer agrees to:
The customer must not add chlorine, bromine, bleach, disinfectant, cleaning chemicals, bath products, salts, oils, fragrances, dyes or other water-treatment products unless specifically approved or instructed by Deep Chill.
Deep Chill normally uses fresh water with filtration and regular maintenance for residential hires, without routine chemical treatment.
Where Deep Chill considers it necessary for hygiene, safety, heavy use or longer hire periods, a simple water-care treatment may be used or recommended to help maintain water quality.
Between scheduled maintenance visits, the customer must follow the Residential Water Care & Safe Use Guide.
The customer should stop using the plunge and contact Deep Chill if:
Where there is uncertainty, stop use and contact Deep Chill.
If the water becomes excessively dirty or contaminated because of misuse or failure to follow the Residential Water Care Guide, Deep Chill may charge reasonable additional costs for cleaning, water replacement, filter replacement, repairs or an additional visit.
Deep Chill normally visits approximately every 10–14 days.
A maintenance visit may include:
The normal 10–14 day maintenance interval does not guarantee that every body of water will remain suitable for exactly 10 or 14 days.
Water condition can change depending on use, number of users, hygiene, body products, outdoor debris, weather, contamination and equipment operation.
The customer should contact Deep Chill early if the water condition changes and should not wait until the next scheduled visit.
The customer is responsible for ensuring that the electrical supply at the property is safe and suitable for the installation.
The customer must not:
The equipment must not be used if there is a known or suspected electrical safety concern.
The customer must contact Deep Chill promptly if there is repeated electrical tripping, a damaged cable or plug, burning smell, smoke, unusual electrical behaviour, water entering an electrical component or any other electrical concern.
Nothing in this section makes the customer responsible for a defect in equipment supplied by Deep Chill or for any matter for which Deep Chill is legally responsible.
Cold water immersion carries risks and may not be suitable for everyone.
Deep Chill does not provide medical advice.
Users should seek appropriate medical advice before using cold water immersion if they have a heart condition, high or low blood pressure, breathing difficulties, a history of fainting, are pregnant, take medication relevant to cold exposure, have another medical condition that may be affected by cold exposure, or are unsure whether cold water immersion is suitable.
Users should:
No person under 18 should use the equipment without appropriate direct adult supervision.
The customer may allow occasional personal guests to use the equipment as part of normal private home use, but must make sure they understand the basic safety and hygiene rules.
The customer is responsible for taking reasonable care of the equipment while it is at their property.
The customer may be charged reasonable repair, replacement, recovery, cleaning or collection costs where loss or damage is caused by:
The customer is not responsible for fair wear and tear, inherent equipment defects, normal maintenance requirements or loss or damage caused by Deep Chill’s negligence or other legal responsibility.
Loss, theft or significant damage must be reported promptly.
The customer must report equipment faults promptly.
The customer must not open, dismantle, alter or repair the equipment, or arrange repair by a third party, unless instructed by Deep Chill.
Deep Chill will use reasonable efforts to inspect and address reported equipment faults.
Where equipment needs to be temporarily taken out of service for inspection, maintenance, repair or safety reasons, Deep Chill will act reasonably in the circumstances.
Where a fault for which Deep Chill is responsible materially prevents use of the service for a significant period, Deep Chill will provide an appropriate remedy in accordance with the circumstances and the customer’s statutory rights.
The customer must provide safe and reasonable access for agreed maintenance visits and collection.
Deep Chill will normally arrange visits with the customer in advance.
The customer must tell Deep Chill if access will not be available, the installation area is inaccessible, there is a dog or other animal that may affect access, building work or another hazard affects access, or another relevant access issue exists.
Where access is not available, Deep Chill will normally try to rearrange the visit.
Repeated failure to provide agreed access may result in delayed maintenance, reasonable additional costs, suspension of the service where safe maintenance cannot be provided, or termination of the agreement.
When the rental ends, Deep Chill will arrange collection. The customer must continue taking reasonable care of the equipment until it is collected.
The minimum hire period is normally 2 months unless otherwise agreed.
After the minimum hire period, either party may end the rolling subscription by giving 30 days’ written notice.
Notice should be sent to: info@deepchill.co.uk
Monthly fees are payable in advance.
Where a subscription month has already started, amounts paid are not normally refundable simply because the customer chooses to stop using the equipment before the end of that paid period, except where Deep Chill agrees otherwise, Deep Chill has materially breached the agreement, the customer has a statutory right to a refund or price reduction, or the law otherwise requires a refund.
Deep Chill will arrange collection when the agreement ends.
Where the customer enters into the agreement online, by telephone, by email or away from Deep Chill’s business premises, statutory cancellation rights may apply.
Where applicable, the customer may have a legal right to cancel within 14 days of entering into the agreement.
The customer should contact Deep Chill as soon as possible if they wish to cancel: info@deepchill.co.uk
If the customer asks Deep Chill to deliver, install or begin providing the service during the 14-day cancellation period, the customer is making an express request for Deep Chill to begin providing the service before the cancellation period has ended.
If the customer then cancels during the cancellation period, Deep Chill may be entitled to charge a reasonable amount for services already supplied before cancellation, where permitted by law. This may include delivery, installation, collection, maintenance work or other services already supplied.
Nothing in these Terms removes or limits any statutory cancellation right.
Deep Chill may suspend use of the equipment or terminate the agreement where the customer:
Where a breach can reasonably be corrected, Deep Chill will normally give the customer a reasonable opportunity to correct it before termination.
Deep Chill may take immediate action where reasonably necessary because of serious safety concerns, deliberate misuse, suspected theft or fraud, serious equipment damage or another urgent risk.
Termination does not remove rights or payment obligations that arose before termination.
Deep Chill will exercise reasonable care and skill in providing its services.
Deep Chill is not responsible for loss or injury to the extent that it is caused by:
Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by Deep Chill’s negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or restricted.
Nothing in these Terms affects the customer’s statutory rights.
The customer is responsible for keeping personal belongings away from the plunge and installation area where there is an obvious risk of water exposure.
Deep Chill is not responsible for damage to personal belongings caused solely by normal splashing, customer misuse, the customer placing items in an obviously wet area, or another matter outside Deep Chill’s reasonable control.
This section does not exclude responsibility for damage caused by Deep Chill’s negligence.
Deep Chill may make reasonable changes to the way the service is delivered or update these Terms where necessary because of equipment changes, safety requirements, water-care requirements, technical improvements, supplier changes, operational requirements or legal/regulatory requirements.
Updated Terms will apply to new agreements from the date published.
Where an important change affects an existing customer, Deep Chill will provide reasonable notice.
Changes will not remove rights or obligations that have already arisen.
Deep Chill may collect and use personal information to respond to enquiries, process bookings, arrange payments, arrange delivery, manage installation, schedule maintenance, communicate with customers, manage faults, arrange collection and maintain appropriate business records.
Personal information will be handled in accordance with Deep Chill’s Privacy Policy and applicable data protection law.
Deep Chill may contact the customer about the rental using the contact information provided, including by email, telephone, text message or WhatsApp where appropriate.
The customer should keep their contact information reasonably up to date.
Marketing communications will be handled separately in accordance with applicable requirements and customer choices.
The customer may not transfer the rental agreement or equipment to another person or property without Deep Chill’s written agreement.
Deep Chill may transfer the business or agreement to a successor business where legally permitted and where doing so does not reduce the customer’s legal rights.
Neither party will be responsible for delay or failure caused by circumstances genuinely outside its reasonable control. The parties will try to agree a reasonable solution where this happens.
These Terms, together with the completed Customer Agreement Form and the Residential Water Care & Safe Use Guide, form the agreement between Deep Chill and the customer.
Any specific change, discount, promotional arrangement or other special arrangement agreed between Deep Chill and the customer should be confirmed in writing.
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.
If Deep Chill or the customer delays enforcing a right under these Terms, this does not automatically mean that the right has been waived.
These Terms are governed by the laws of England and Wales.
The customer retains any rights regarding jurisdiction or dispute resolution that apply under mandatory consumer law.
The customer may accept these Terms by:
The person completing the Customer Agreement Form confirms that the information they provide is accurate to the best of their knowledge.
For questions about these Terms or your Deep Chill rental, please contact:
Deep Chill
Email: info@deepchill.co.uk
Website: deepchill.co.uk
Business correspondence address: Provided before booking or on request
Main telephone: 07363 087890
Alternative contact: Janet — 07747 700089