Deep Chill
Deep Chill
Legal
Last updated: 19 July 2026
These Terms apply when Deep Chill supplies cold plunge tubs, chillers or related equipment for commercial placements, trials, events, promotional activities, photography, filming or production use.
These Terms apply only where the customer is acting wholly or mainly for business or professional purposes. Private residential customers are covered by Deep Chill’s Residential Terms and Conditions.
In these Terms, the Hirer means the business, organisation, venue, event organiser, production company or other business customer entering into the arrangement with Deep Chill.
By submitting a Deep Chill agreement form or otherwise confirming the booking after being given access to these Terms, the Hirer agrees to them. The person accepting them confirms that they are authorised to act for the Hirer.
These Terms should be read with:
Where a specific written arrangement conflicts with these Terms, that arrangement will apply to the conflicting point.
See also: Residential Terms & Conditions · Residential Water Care & Safe Use Guide · Commercial & Event Water Care Guide
Deep Chill is a trading name of Franz Eifridt, a sole trader.
The Hirer must provide accurate information about:
The Hirer must promptly tell Deep Chill about any material change.
The equipment, price, location, dates and special arrangements will be recorded in the agreement form, quotation, invoice or written booking confirmation.
A trial, promotional booking or event hire does not automatically continue into another arrangement.
Unless agreed otherwise in writing:
Promotional prices apply only where specific promotional activity has been agreed with Deep Chill in advance.
Deep Chill may withhold delivery or suspend use where payment is overdue. If payment remains outstanding, Deep Chill may terminate the arrangement and arrange collection of the equipment. The Hirer must provide reasonable access for collection.
The equipment supplied may include tubs, chillers, pumps, filters, hoses, fittings, covers, testing products, water-care products and other agreed accessories.
All equipment remains the property of Deep Chill.
Responsibility for taking reasonable care of the equipment passes to the Hirer when it is handed over at the agreed location and continues until it is returned to or collected by Deep Chill.
The equipment may be used only:
The Hirer must not sell, lend, sub-hire, move, disconnect, modify or repair the equipment without Deep Chill’s written permission.
Equipment supplied for photography or filming must not be moved between rooms, sets or locations without prior agreement.
Unless agreed otherwise, Deep Chill will:
The Hirer or its authorised representative must inspect the equipment at handover and promptly report any visible damage, missing items or apparent faults.
Acceptance at handover does not remove Deep Chill’s responsibility for faults that were not reasonably apparent at that time.
The Hirer must provide suitable and timely access for delivery, setup, servicing and collection.
Deep Chill may refuse, postpone or alter an installation where the site, access, surface, electricity, water, drainage or proposed location is unsuitable or unsafe.
Reasonable additional charges may apply if delivery or collection is delayed because agreed access, information or facilities were not provided.
The Hirer must provide:
Stairs, restricted access, loading restrictions, parking limitations and security procedures must be disclosed before delivery.
Electrical equipment must be connected to a safe and suitable supply with effective residual-current device protection rated at no more than 30 mA where it is used outdoors, in a wet or damp location, or near the cold plunge.
Electrical connections must be positioned away from standing water and used in accordance with Deep Chill’s instructions.
The Hirer must not:
Use must stop immediately if there is electrical tripping, smoke, a burning smell, damaged cabling, water entering electrical equipment or other unusual electrical behaviour.
The Hirer is responsible for managing the premises, venue or production site and for any risk assessments, operating procedures and emergency arrangements required for its activities.
Deep Chill remains responsible for carrying out its own delivery, installation and equipment-related services with reasonable care and skill.
Unless on-site staffing has been specifically agreed, Deep Chill is not required to remain at the event or production location after handover.
During the hire, the Hirer is responsible for:
The equipment must not be opened for use until the Hirer’s authorised representative has accepted handover.
Where equipment is supplied only as a photographic or filming prop, nobody may enter or use it unless immersion has specifically been agreed with Deep Chill.
Deep Chill’s delivery and setup do not make Deep Chill responsible for the overall organisation or safety of the event, venue or production.
For a placement extending beyond a short event or production booking, Deep Chill will provide the agreed setup instructions and reasonable equipment-related support.
After handover, the Hirer is responsible for:
Deep Chill may amend the water-care procedure if use is heavier than expected, water quality is unsatisfactory, instructions are not being followed or a change is reasonably required for safe and hygienic operation.
Unless agreed otherwise, the Hirer is responsible for routine consumables, including test strips, bromine products, pH products, cleaning materials and replacement filter materials.
A starter supply provided by Deep Chill does not create an ongoing supply obligation.
The Hirer must follow any water-care and testing procedure agreed with Deep Chill.
No chemical, oil, cleaning product, salt, dye or other substance may be added without Deep Chill’s approval.
Use must stop immediately if:
The Hirer must contact Deep Chill promptly and must not arrange third-party repairs or improvise chemical treatments without approval.
For short events and production bookings, responsibility for ice and other consumables will be confirmed separately. Unless included in the agreed price, the Hirer is responsible for providing the agreed quantity of ice.
The Hirer must provide users with appropriate safety information and reasonable supervision.
Users must:
Users must not:
Anyone showing distress, confusion, breathing difficulty, chest pain, severe dizziness, loss of consciousness or other concerning symptoms must be removed from the water and given appropriate assistance.
Cold-water immersion may cause a sudden physical response and may not be suitable for everyone. Deep Chill does not assess individual medical suitability.
Anyone who is pregnant, has a relevant medical condition, takes medication affecting circulation or consciousness, or is uncertain about their suitability should obtain appropriate medical advice before participating.
Unless agreed otherwise in writing, the equipment is intended for adults.
No person under 18 may use the equipment unless:
The Hirer is responsible for determining whether a vulnerable person may participate and for providing appropriate supervision and support.
The Hirer may be charged reasonable repair, replacement, recovery, cleaning or collection costs where loss or damage results from:
The Hirer is not responsible for fair wear and tear, inherent defects, normal servicing requirements or damage caused by Deep Chill’s negligence.
The Hirer must promptly report any injury requiring medical attention, loss of consciousness, suspected electrical injury, serious contamination, theft, significant equipment failure or major damage.
The Hirer must stop use where appropriate, take reasonable immediate safety action, preserve relevant information and cooperate with any reasonable investigation.
The Hirer remains responsible for any statutory reporting obligations that apply to it.
Deep Chill may inspect, test, service, repair, replace or collect its equipment at reasonable times by arrangement.
The Hirer must provide reasonable access and must not obstruct urgent action required to protect people, property or equipment.
Deep Chill may immediately suspend use or end an arrangement where there is:
Where no separate notice period has been agreed for an ongoing placement, either party may end it by giving 30 days’ written notice.
The Hirer must continue to protect and care for the equipment until collection.
Ending an arrangement does not affect rights, payment obligations or liabilities that arose beforehand.
The Hirer must notify Deep Chill promptly of a cancellation or requested change.
Unless agreed otherwise:
Changes to the date, location, equipment or delivery and collection arrangements are subject to availability and may change the price.
Deep Chill may cancel or postpone where:
Where Deep Chill cancels for a reason not caused by the Hirer and cannot offer a suitable alternative, payments for services not provided will be refunded.
Each party is responsible for arranging insurance appropriate to its own activities and responsibilities.
The Hirer is responsible for confirming that its insurance covers the intended activity, location, participants and hired equipment where applicable.
Deep Chill will provide its services with reasonable care and skill.
Deep Chill is not responsible for loss, damage or injury to the extent caused by:
Neither party will be responsible to the other for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of opportunity or loss of production, except where liability cannot legally be excluded.
This does not affect the Hirer’s responsibility for physical loss of or damage to Deep Chill equipment under Section 12.
Subject to the exclusions below, Deep Chill’s total liability arising out of or in connection with an arrangement, whether in contract, negligence, misrepresentation or otherwise, will not exceed £5,000,000 in respect of all claims arising from the same event or series of connected events.
Nothing in these Terms excludes or restricts liability for:
The Hirer may photograph or film the equipment as part of the agreed event or production.
The Hirer must not:
Where a discounted rate depends on agreed promotional activity, the Hirer must provide the agreed photographs, video, posts, tags, mentions or testimonials.
Each party retains ownership of its existing branding and material and is responsible for obtaining permission to photograph, film or publish identifiable individuals.
Deep Chill may use contact, booking, payment, delivery, service and incident information to manage the agreement, protect its equipment, maintain business records, handle claims or incidents and comply with legal obligations.
Personal information will be handled in accordance with Deep Chill’s Privacy Policy.
The Hirer is responsible for personal information it collects from its own staff, users, performers, guests and participants.
The Hirer may not transfer the agreement, booking or responsibility for the equipment without Deep Chill’s written approval.
A delay in enforcing a contractual right does not waive that right.
A person who is not a party to the agreement has no right to enforce it.
If any provision is found invalid or unenforceable, the remaining provisions will continue to apply.
These Terms, the agreement form, booking confirmation, applicable water-care guidance and any specific written arrangement form the entire agreement between Deep Chill and the Hirer.
Any notice of cancellation, termination, fault or serious incident must be given in writing by email, WhatsApp or another written method previously used by the parties for the booking.
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory legal rules.
Deep Chill
Franz Eifridt trading as Deep Chill
33 Denshire Field
Horley
RH6 8GU
Email: info@deepchill.co.uk
Website: deepchill.co.uk
Telephone: 07363 087890
Alternative contact: Janet — 07747 700089