Residential Water Care &
Safe Use Guide

For private residential customers · Last updated: 11/07/2026

This guide explains how to look after your Deep Chill cold plunge between scheduled maintenance visits and how to use it safely.

Deep Chill provides a managed residential service. We normally visit approximately every 10–14 days to inspect, clean and maintain the equipment and refresh or replace the water where appropriate.

Our residential service is designed for private home use by the customer, their household and occasional personal guests. It is not intended for commercial use, public events, paid sessions or high-volume shared facilities.

For residential hires, Deep Chill normally uses fresh water with filtration and regular maintenance, without routine chemical treatment.

Where Deep Chill considers it necessary for hygiene, safety, heavy use or longer hire periods, a simple water-care treatment may be used or recommended to help maintain water quality.

See also: Residential Terms & Conditions · Commercial, Event & Production Equipment Terms · Commercial & Event Water Care Guide

1. Simple Water-Care Rules

To help keep the water in good condition:

Before use:

• check that the water looks and smells normal
• rinse or shower first where practical
• avoid entering while covered in excessive oils, lotions, creams or fake tan
• remove significant dirt, grass or mud before getting in

After use:

• remove obvious leaves, grass or floating debris
• replace the cover
• leave the equipment operating as instructed
• tell Deep Chill if you notice reduced water flow, a leak, unusual smell, cloudiness or anything unusual

Do not add anything to the water unless Deep Chill has specifically told you to.

Do not add chlorine, bromine, bleach, disinfectant, cleaning products, bath salts, Epsom salts, essential oils, soap, bubble bath, fragrances, dyes or any other water-treatment product.

2. When Not to Use the Plunge

Do not use the plunge if:

• the water is significantly cloudy
• the water smells unusual or unpleasant
• the water looks dirty or contaminated
• someone has vomited in the water
• there has been faecal contamination
• there is significant blood contamination
• an unknown chemical or substance has been added
• the chiller or circulation appears to have stopped working
• there is a leak or electrical concern
• you are unsure whether the water or equipment is safe

The safest rule is:

When in doubt, stop using the plunge and contact Deep Chill.

3. Showering, Body Products and Hygiene

Where reasonably practical, rinse or shower before using the plunge.

This is especially important after exercise, gardening, muddy running, using fake tan, applying body oil, moisturiser, sun cream or heavy makeup.

Small amounts of normal skin products do not automatically mean the water must be changed, but reducing dirt, sweat and oils helps keep the water in better condition.

Do not use the plunge if you currently have vomiting or diarrhoea.

Avoid using the plunge if you have a significant open wound that could contaminate the water.

4. Cover, Debris and Water Level

Replace the cover after use.

Keeping the tub covered helps reduce leaves, insects, dust, animal debris and other outdoor material entering the water.

The cover should not be used as a seat, table or play surface. Do not place heavy objects on it.

Small amounts of outdoor debris are normal, especially in gardens. You may remove obvious floating debris such as leaves, grass or small insects.

Contact Deep Chill if:

• the water level drops unexpectedly
• you notice a continuous leak
• a hose or fitting appears to be dripping
• the tub seems to be losing water
• there is water around the equipment that is not explained by normal splashing

5. Equipment and Water Flow

Operate the chiller and circulation system as explained by Deep Chill at installation.

Please do not:

• move the chiller or filled tub
• disconnect hoses
• change hose arrangements
• open the chiller
• remove fittings
• attempt repairs
• change the setup without speaking to Deep Chill first

Contact Deep Chill if you notice:

• reduced water flow
• no visible or noticeable circulation
• unusual pump or chiller noises
• repeated stopping and starting
• leaking hoses or fittings
• an error or fault with the chiller

6. Electrical Safety

Do not use the equipment if you suspect an electrical safety concern.

Contact Deep Chill immediately if you notice:

• repeated electrical tripping
• damage to the plug or cable
• burning smell
• smoke
• unusual electrical behaviour
• water entering electrical components
• any other electrical concern

Do not open the chiller, modify electrical cables, attempt electrical repairs, use damaged electrical equipment or use extension leads unless agreed with Deep Chill.

7. Safe Cold Plunge Use

Cold water immersion affects the body quickly. Use it sensibly.

Users should:

• enter slowly and carefully
• keep their head above water
• breathe normally
• use sensible immersion times
• get out immediately if they feel unwell
• exit carefully, as wet surfaces can be slippery

Users must not:

• dive or jump in
• deliberately hyperventilate
• practise underwater breath-holding
• intentionally swallow the water
• use the plunge while affected by alcohol or recreational drugs
• treat the plunge as an endurance challenge
• use unstable furniture, boxes or improvised objects as steps

Leave the water immediately if you feel dizzy, faint, confused, unusually breathless, excessively numb, disorientated or unable to control your breathing.

8. Medical Suitability

Cold water immersion may not be suitable for everyone.

Deep Chill does not provide medical advice.

Seek appropriate medical advice before using cold water immersion if you:

• have a heart condition
• have high or low blood pressure
• have breathing difficulties
• have a history of fainting
• are pregnant
• take medication that may be relevant to cold exposure
• have a medical condition that may be affected by cold exposure
• are unsure whether cold water immersion is suitable for you

9. Children, Guests and Pets

No person under 18 should use the plunge without appropriate direct adult supervision.

The plunge should not be treated as a paddling pool or play area.

Occasional personal guests may use the plunge as part of normal private home use. Please make sure they understand the basic safety and hygiene rules before using it.

Do not charge people to use the plunge or use it for commercial sessions under a residential Deep Chill agreement.

Do not allow pets or animals to use the plunge. Contact Deep Chill if an animal significantly contaminates the water.

10. Area Around the Plunge

Please keep the area around the plunge reasonably safe and accessible.

Take care with:

• wet or slippery surfaces
• trip hazards
• loose cables
• pooled water
• towels or belongings in the walking path
• access for Deep Chill maintenance visits

Tell Deep Chill if changes to the garden, decking, patio or surrounding area affect the installation.

11. Deep Chill Maintenance

Deep Chill normally visits approximately every 10–14 days.

A maintenance visit may include:

• checking the tub
• inspecting the chiller
• checking hoses and fittings
• checking water flow and circulation
• inspecting or replacing the filter where appropriate
• cleaning the tub
• refreshing or replacing water where appropriate
• checking for visible faults, leaks or maintenance issues

The normal 10–14 day maintenance interval does not guarantee that every body of water will remain suitable for exactly 10 or 14 days.

Water condition can change depending on use, number of users, weather, outdoor debris, body products, hygiene and equipment operation.

Contact Deep Chill early if the water condition changes. You do not need to wait until the next scheduled visit.

12. Contact Deep Chill

Please contact Deep Chill if you have concerns about:

• water condition
• unusual smell
• cloudiness
• contamination
• reduced water flow
• leaks
• damaged hoses or fittings
• chiller faults
• electrical concerns
• unexpected water loss
• whether the plunge should continue to be used

Deep Chill
Email: info@deepchill.co.uk
Website: deepchill.co.uk
Main telephone: 07363 087890
Alternative contact: Janet — 07747 700089