Privacy Policy

Last updated: 11/05/2026

This Privacy Policy explains how Deep Chill collects, uses, stores and protects your personal information.

Deep Chill is committed to handling your personal information responsibly and in line with UK data protection law.

Please read this Privacy Policy carefully.

1. Who We Are

Deep Chill is a trading name of Franz Eifridt, a sole trader based in Horley, Surrey.

• Business name: Deep Chill
• Legal owner: Franz Eifridt, trading as Deep Chill
• Email: info@deepchill.co.uk
• Website: deepchill.co.uk
• Business correspondence address: Provided before booking.

Deep Chill provides cold plunge equipment hire and maintenance services to private residential customers.

For data protection purposes, Franz Eifridt, trading as Deep Chill, is the data controller for the personal information we collect and use.

You can contact us about data matters at info@deepchill.co.uk.

2. What Information We Collect

When you submit an enquiry, enter a competition, request a quote, book a subscription, or use our service, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Postcode
• Property address
• Information about your property, including outdoor space, tap access, power supply and access arrangements
• Photographs of the proposed outdoor setup area, if you choose to send them to us
• Communications history, including emails, messages and enquiry forms
• Booking and service history
• Billing and payment information
• Information needed to arrange delivery, installation, maintenance visits and collection

Payment information is processed securely by our payment provider. We do not store your full bank details.

We may also collect limited technical information if you visit our website, such as your IP address, browser type, device information, pages visited, and how you use the website. Please see our Cookie Policy for more information.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry
• Check whether your postcode is within our service area
• Assess whether your property is suitable for installation
• Contact you about your enquiry, booking or service
• Set up and manage your Deep Chill subscription
• Arrange delivery, installation, maintenance visits and collection
• Send payment links and manage Direct Debit payments
• Keep customer and service records
• Deal with faults, complaints, damage, access issues or customer support
• Manage competitions or promotional enquiries
• Comply with legal, tax, accounting and regulatory obligations
• Improve our service and website

We do not sell your personal information to third parties.

We do not use your personal information for automated decision making or profiling.

4. Legal Basis for Processing

Under UK data protection law, we must have a lawful basis for using your personal information.

We use your information on the following lawful bases:

• Contract: We process your information where it is necessary to provide our service, manage your subscription, arrange delivery and maintenance, take payment, and deal with your booking.
• Steps before entering into a contract: We process your information when you make an enquiry, ask for a quote, send setup information, or ask us to check whether your property is suitable.
• Legitimate interests: We process your information where it is necessary for the legitimate running of our business, including responding to enquiries, keeping records, improving our service, preventing misuse, recovering unpaid amounts, and dealing with customer issues.
• Legal obligation: We process your information where we need to comply with legal, tax, accounting or regulatory requirements.
• Consent: Where we rely on your consent, for example for optional marketing communications or certain cookies, you can withdraw your consent at any time by contacting us at info@deepchill.co.uk.

5. Marketing

We may contact you about Deep Chill services, offers or updates if you have asked to receive this information, entered a promotion, or made an enquiry and we believe the information may be relevant to you.

You can opt out of marketing emails or messages at any time by contacting us at info@deepchill.co.uk.

We will not sell your information to third parties for marketing purposes.

6. How Long We Keep Your Data

We only keep your personal information for as long as reasonably necessary.

Customer records are normally kept for up to 7 years after the end of the customer relationship, to meet tax, accounting and legal record-keeping requirements.

Enquiry records from people who do not become customers are normally kept for up to 12 months, unless you ask us to delete them sooner or we have another lawful reason to keep them.

Competition entry records are normally kept for up to 12 months after the competition has ended, unless you become a customer, have opted in to receive updates, or we need to keep the information for legal or business reasons.

Website analytics and cookie data may be kept for different periods depending on the cookie or tool used. Please see our Cookie Policy for more information.

7. Who We Share Your Data With

We may share your information with trusted service providers where necessary to run our business and provide our service.

This may include:

• Payment providers, including GoCardless, to set up and manage Direct Debit payments
• Website, form, email, hosting and IT service providers
• Accounting or bookkeeping software providers
• Delivery, installation or maintenance support, where needed
• Professional advisers, such as accountants, insurers or legal advisers
• Legal, regulatory or tax authorities where required by law

We only share the information needed for the relevant purpose.

We do not share your personal information with third parties for their own marketing purposes.

8. International Transfers

Some of the service providers we use may store or process personal information outside the UK.

Where this happens, we will take reasonable steps to ensure your personal information is protected in line with UK data protection law.

9. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

This includes using secure systems where possible, limiting access to personal information, and using trusted service providers.

However, no website, email system or online service can be guaranteed to be completely secure.

10. Your Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain types of processing
• Ask for your information to be transferred to another provider, where applicable
• Withdraw consent where we rely on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at info@deepchill.co.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

12. Contact

For questions about this Privacy Policy or how we handle your data, please contact:

Deep Chill
Email: info@deepchill.co.uk
Website: deepchill.co.uk