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Common Questions

Safety: please read before use

Cold water immersion is not suitable for everyone. Please seek medical advice from your GP before starting if you have heart conditions, high or low blood pressure, Raynaud's disease, respiratory or neurological conditions, pregnancy, recent surgery, or any condition for which cold or physical shock may pose a risk.

Start with shorter sessions at warmer temperatures and build gradually. Do not plunge alone until you know how your body responds. Exit immediately if you feel unwell, faint, or experience chest pain.

How cold does it get?
The chiller lets you pick your temperature, usually anywhere from 3°C to 15°C. We'll help you set a starting point on installation day, and you can adjust it from there.
Do I need to buy ice?
No. The chiller keeps the water cold automatically. You never need to buy, store, or handle ice.
How often is it cleaned?
We come every 10 days. We clean the tub, treat the water, check the chiller, and top up the water level if needed. You don't have to do anything.
What's included in the monthly price?
The tub, the chiller unit, delivery and installation, all service visits, water treatment, and ongoing support. See our pricing page for the full breakdown.
What do I need at my property?
An outdoor power socket (13A), an outdoor tap, a flat stable surface (patio, decking, concrete), and clear access to the install spot.
What areas do you cover?
Surrey and surrounding areas. If you're not sure whether we cover your postcode, just include it in the form above and we'll confirm.
What happens at the end of my hire?
We arrange a collection visit, drain and remove everything, and leave the area tidy. No collection charge.
What if something goes wrong with the equipment?
Get in touch directly and we'll deal with it. Minor issues are picked up at the next service visit. Anything urgent we'll treat as a priority.

Safety note: Cold water immersion is not suitable for everyone. Please seek medical advice before use if you have any heart conditions or other underlying health concerns.