Privacy Policy

Last updated: [[DATE]]

1. Who We Are

Deep Chill ("[[COMPANY_NAME]]", "we", "us", or "our") is a company registered in England and Wales (registered number: [[COMPANY_NUMBER]]), with a registered address at [[COMPANY_ADDRESS]].

We are the data controller for the personal information we collect. You can contact us about data matters at info@deepchill.co.uk.

2. What Information We Collect

When you submit an enquiry or enter into a hire agreement with us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Property postcode and address
• Information about your property (outdoor space, power supply, access)
• Communications history (emails, messages)
• Billing and payment information (processed securely via [[PAYMENT PROCESSOR]])

We may also collect limited technical data if you visit our website, such as your IP address, browser type, and pages visited. See our Cookie Policy for more detail.

3. How We Use Your Information

We use your personal information to:

• Process and respond to your enquiry
• Assess suitability of your property for installation
• Deliver and manage your hire agreement
• Schedule and carry out service visits
• Send invoices and process payments
• Contact you regarding your service
• Comply with legal obligations

We do not use your information for automated decision making or profiling, and we do not sell your data to third parties.

4. Legal Basis for Processing

We process your personal data on the following lawful bases:

• Contract: processing is necessary to perform the hire agreement or to take steps at your request prior to entering into it
• Legitimate interests: to respond to enquiries and manage our business
• Legal obligation: where required by law

5. How Long We Keep Your Data

We retain customer records for [[RETENTION PERIOD, e.g. 7 years]] after the end of the hire relationship, in line with our legal and tax obligations. Enquiry records from people who do not become customers are retained for [[e.g. 12 months]].

6. Who We Share Your Data With

We may share your information with:

• Our payment processor ([[PAYMENT PROCESSOR NAME]]) to handle billing
• Our accounting software provider for invoicing and financial records
• Legal or regulatory authorities where required by law

We do not share your data with third parties for marketing purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain types of processing
• Data portability in certain circumstances
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at info@deepchill.co.uk.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or disclosure. All electronic data is stored securely.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. Continued use of our service following notification of changes constitutes acceptance of the updated policy.

10. Contact

For any questions about this Privacy Policy or how we handle your data, contact us at info@deepchill.co.uk or write to us at [[COMPANY_ADDRESS]].