Deep Chill
Deep Chill
Legal
Last updated: 12 August 2026
These Terms apply to all Deep Chill hire and equipment-placement arrangements other than private Home Hire, which is governed by separate Home Hire Terms & Conditions.
They cover:
These Terms should be read with the completed agreement or booking form, written booking confirmation, quotation and Water Care & Safe Use Guide.
Where a specific written arrangement conflicts with these Terms, the specific written arrangement will apply to that point.
A person accepting these Terms for a business or organisation confirms that they are authorised to do so.
Nothing in these Terms affects a private customer’s statutory rights.
See also: Home Hire Terms & Conditions · Water Care & Safe Use Guide
Deep Chill is a trading name of Johanet Eifridt, sole trader.
Deep Chill may supply cold plunge tubs, chillers, filters, pumps, hoses, fittings, covers, water-care products and related accessories.
The customer must provide accurate information about:
The equipment, location, dates, price, services, responsible person and any special arrangements will be recorded in the completed agreement, quotation or booking confirmation.
A booking, trial or promotional placement does not automatically continue into another arrangement. Equipment must not remain at the customer’s premises beyond the agreed period unless a further written agreement has been completed.
Event hire may be provided for gym open days, corporate wellness events, sports events, private occasions, brand activations and similar bookings.
Unless agreed otherwise, a standard event setup includes one tub with chiller, delivery, setup, collection, fresh water, up to five hours of use and basic safe-use guidance.
Promotional rates or free placements are available only where Deep Chill has approved the arrangement in advance.
Agreed promotional activity may include:
The promotional activity, placement dates and responsibilities must be recorded in writing.
Promotional content must be clearly identified as advertising or as part of a gifted or discounted arrangement where required by law or platform rules.
Any customer review must be voluntary and honest. A review is not required in return for a discount, free placement or other benefit.
A free or discounted placement does not give the customer ownership of the equipment or a right to keep it. The absence of a charge does not reduce the customer’s responsibilities.
Managed Gym Hire provides a cold-plunge tub, chiller, filtration system and an Ozone Unit for water-care support for use by members at an approved facility.
The standard minimum hire period is three months. The price, payment dates, notice requirements, location, equipment and any additional travel charges will be stated in the completed agreement.
Unless agreed otherwise, the service includes delivery, professional setup, scheduled service checks approximately every two to three weeks, equipment-related support and collection when the hire ends.
The Ozone Unit helps support water quality between Deep Chill service visits. It does not replace cleaning, filtration, bromine and pH testing, the agreed sanitiser procedure or the gym’s daily checks.
The gym remains responsible for daily operation, cleaning, water testing, bromine and pH management, sanitiser management, filter care, supervision, safe member use, access control and appropriate records between Deep Chill visits.
Production hire may be provided for photography, filming, advertising and branded content.
Equipment, attendance time, location, access, schedule and price will be confirmed in writing.
Where equipment is supplied only as a prop, nobody may enter or use it unless immersion has been specifically agreed.
Additional charges may apply for urgent bookings, waiting time, additional mileage, out-of-hours attendance, extended hire or complex installation.
Unless agreed otherwise:
Reasonable additional charges may apply for:
If payment is overdue, Deep Chill may require use to stop, suspend the service or arrange collection after allowing a reasonable opportunity for payment.
Unless agreed otherwise:
Changes are subject to availability and may affect the price.
Where a private customer enters into an agreement online, by telephone, by email or away from Deep Chill’s premises, the customer normally has the right to cancel within 14 days after the agreement is entered into, unless a legal exception applies.
Cancellation may be made by a clear statement sent to:
The customer may use the Model Cancellation Form at the end of these Terms but is not required to do so.
Where cancellation is valid, Deep Chill will provide any refund due within the period required by law and arrange collection of Deep Chill-owned equipment. The customer must take reasonable care of the equipment and make it available for collection.
If the customer expressly asks Deep Chill to begin providing the hire, delivery, installation or other services during the cancellation period and subsequently cancels, Deep Chill may charge a reasonable proportion for services properly supplied before cancellation, where permitted by law.
Any request to begin the service during the cancellation period must be made expressly by the customer and recorded separately in the booking form or another durable written form.
Nothing in this section affects a private customer’s statutory rights.
All equipment remains the property of Deep Chill.
Responsibility for taking reasonable care of it passes to the customer at handover and continues until it is returned to or collected by Deep Chill.
The equipment may be used only:
The customer must not sell, lend, sub-hire, move, relocate, disconnect, modify, open or repair the equipment without written permission.
Deep Chill will normally:
The customer or their representative must report visible damage, missing items or apparent faults at handover. This does not remove Deep Chill’s responsibility for faults that were not reasonably apparent.
Deep Chill may refuse, postpone or alter an installation if the site, access, surface, electricity, water, drainage or proposed location is unsuitable or unsafe.
The customer must provide suitable and timely access for delivery, setup, inspection, servicing and collection.
The customer must:
Unless Deep Chill has agreed to provide on-site staff, the customer is responsible for supervising users and managing the event, gym, venue or production after handover.
The customer must ensure that users:
Unless agreed otherwise, the equipment is intended for adults.
No person under 18 may use the equipment unless Deep Chill has agreed to this separately in writing and all applicable manufacturer, consent, supervision, safeguarding, risk-assessment and insurance requirements have been satisfied.
Cold-water immersion may not be suitable for everyone. Deep Chill does not assess individual medical suitability. Anyone who is pregnant, has a relevant health condition, uses medication affecting circulation or consciousness, or is uncertain about suitability should obtain appropriate medical advice before use.
The Water Care & Safe Use Guide forms part of the agreement and contains the applicable requirements for water care, cleaning, supervision, safe use, weather, electrical safety, incident reporting and stopping use.
Where an Ozone Unit is fitted, it provides ozone water-care support between Deep Chill service visits. It does not replace daily water and equipment checks, cleaning, filtration, bromine and pH testing, sanitiser management, supervision or record keeping.
For shared, promotional or Managed Gym Hire placements, the customer is responsible for:
No chemical, cleaning product, oil, salt, fragrance, dye or other substance may be added without Deep Chill’s approval.
Use must stop immediately if:
The customer must not open electrical equipment, attempt repairs, alter cables or plugs, or use an extension lead unless Deep Chill has approved it.
Outdoor equipment must not be used during thunderstorms, strong winds, heavy rain or other unsafe weather. Covers, securing methods and other weather precautions must be used as instructed by Deep Chill or the manufacturer.
Deep Chill will inspect the equipment before delivery, after collection and at appropriate intervals during longer placements. Deep Chill will maintain the equipment in accordance with applicable manufacturer instructions and keep appropriate inspection, maintenance and cleaning records.
The customer must report faults promptly and must not arrange third-party repairs.
Deep Chill will use reasonable efforts to inspect and address equipment-related faults. Replacement equipment cannot always be guaranteed immediately.
The customer may be charged reasonable and evidenced repair, replacement, cleaning, recovery or collection costs where loss or damage results from:
The customer is not responsible for fair wear and tear, inherent defects, normal maintenance or damage caused by Deep Chill’s negligence.
Deep Chill may suspend use or end an arrangement where there is:
A fixed event, production hire or promotional placement ends automatically on the agreed end date.
Managed Gym Hire has a standard minimum hire period of three months and ends in accordance with the notice requirements stated in the completed agreement.
The customer remains responsible for reasonable care and security of the equipment until collection.
If Deep Chill ends a paid arrangement for a reason that is not the customer’s fault, it will refund an appropriate proportion of any payment relating to services not provided.
The customer must promptly report:
The customer must stop use where appropriate, take reasonable immediate safety action, preserve relevant information and cooperate with any reasonable investigation.
Each party is responsible for insurance appropriate to its own activities. A business customer must ensure that its insurance covers the intended activity, location, participants and hired equipment where applicable.
Deep Chill will provide its services with reasonable care and skill.
Deep Chill is not responsible for loss, damage or injury to the extent caused by:
Neither party is responsible to the other for indirect or consequential loss, loss of profit, anticipated savings, opportunity or production, except where liability cannot legally be excluded.
Nothing in these Terms excludes or restricts liability for:
The existence or amount of insurance cover does not create or increase a liability that would not otherwise exist.
The customer must not:
Where promotional content has been agreed, the customer must provide the agreed posts, photographs, videos, tags or mentions.
Promotional content must be clearly identified as advertising or as part of a gifted or discounted arrangement where required by law or platform rules.
Any customer review must be voluntary and honest and must not be required in return for a discount, free placement or other benefit.
Each party is responsible for obtaining permission to photograph, film or publish identifiable individuals.
Personal information will be handled in accordance with Deep Chill’s Privacy Policy.
The customer may not transfer the agreement or responsibility for the equipment without Deep Chill’s written approval.
If any provision is found unlawful or unenforceable, the remaining provisions will continue to apply.
These Terms, the completed agreement, booking confirmation, Water Care & Safe Use Guide and any specific written arrangement form the agreement between Deep Chill and the customer.
Notices concerning cancellation, termination, faults or serious incidents must be given by email, WhatsApp or another written method previously used for the booking.
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights.
A copy of the applicable Terms, booking confirmation and Water Care & Safe Use Guide will be provided to the customer in a form that can be saved for future reference.
Deep Chill
Johanet Eifridt trading as Deep Chill
33 Denshire Field
Horley, Surrey RH6 8GU
Email: info@deepchill.co.uk
Website: deepchill.co.uk
Telephone: 07363 087890
Alternative contact: Janet — 07747 700089
Complete and return this form only if you are a private customer and wish to cancel during an applicable statutory cancellation period.
To:
Deep Chill
33 Denshire Field
Horley, Surrey RH6 8GU
info@deepchill.co.uk
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:
Service booked: ____________________________
Agreement entered into on: ____________________________
Name of customer(s): ____________________________
Address of customer(s): ____________________________
Signature of customer(s), only if this form is submitted on paper: ____________________________
Date: ____________________________
Delete as appropriate.